Team Manager

Salary £31000 per year / 40 hours per week, Location : Bournemouth.

Purpose of the position –  It is a role of providing practical support, leadership and management to support the registered operations manager in maintaining quality and compliant services in line with CQC.

The role expects a high level of autonomy, initiative and responsibility from the post holder. It is a role which requires flexible working whereby the post holder would be expected to flex their working hours between the office and supporting people we support when required.

Roles and Responsibilities

The Team Manager will meet regularly with people we support and their teams to ensure safe and effective management of each of their services.

The Team Manager will assist in setting up new packages of support and will meet with new people and their representatives to assist in developing a transition plan that they will take the lead in implementing alongside the operations manager.

The Team Manager will assist the team to think creatively about all aspects of the Individuals plan and their life by challenging and encouraging them to consider alternative and new ways of thinking and providing support.

The Team Manager will ask the appropriate teams &/or people (internal or external) to assist them to participate in person centred planning opportunities if the customer being supported wants to change aspects of their life or service.

The Team Manager will assist the team in problem solving around each person being supported, whenever this is required.

The Team Manager will be responsible for the development and creation of
Individual Support Plans, Risk assessments and Working Policies alongside the Team Leader.

The Team Manager has a responsibility to organise, attend meetings and reviews for people, communicate, and meet with others involved in their support, i.e. Care Team Leader, CLDT.

The Team Manager will work with people and deliver direct support as required including overnight and weekends where this is necessary.

The Team Manager will be required to develop and implement rotas for the services whilst maintaining oversight and approval of annual leave requests, training and sickness.

The Team Manager will explore, with the Individual and support team, opportunities for accommodation, work opportunities, friendships & hobbies.

To support the development of close community connections for the people receiving support.

The Team manager would be expected to be able to address complaints and
grievances promptly conducting any fact finding meetings and investigations in line with policies where required. Providing the registered operational manager with updates and outcomes.

The Team Manager will be responsible for co-ordinating the recruitment and
introduction of the persons individual support team.

To support Team Leaders and the Registered Operations Manager with any other people who receive iDirect services where required.

To be On Call 24/7 on a rota basis.

Management Responsibilities

To provide direct line management support to the Team Leader and any other supports staff when required within the services you are responsible for.

To provide regular supervision as agreed as per policy & procedures.

To ensure Team Leaders complete and submit weekly updates of people receiving support to their relatives [where appropriate] and key stakeholders.

To identify the training and support needs of the teams supporting people and act as a facilitator to identify these needs and enable appropriate training to be arranged and carried out.

To coordinate, facilitate be available to attend monthly team meetings and as
negotiated with the team.

Be responsible, in partnership with the recruitment lead and Registered Operations Manager, for the recruitment of the support staff who will form part of the people’s team.

In the absence of leadership within the team, or close to the person the Team
Manager will be required to delegate responsibilities to other members of the team. They will inform the customer and the team of the temporary arrangements for responsibility and decision-making and oversee the delegated responsibilities.

The Team Manager may be involved in investigations and implementing the
Disciplinary Procedures in certain circumstances when required.

To influence and develop, with others in the organisation, the necessary Policies and Procedures required by law, contractual obligations, and safety and organisational needs.

Resource Management

To be solution focused and take responsibility to alert the Registered Operations Manager, and senior management of any difficulties within the service and to take any possible action to resolve problems.

Responsible for ensuring that the team is using systems for managing and
monitoring all resources that they have responsibility for.

Monitoring all financial systems, rotas and individual personal money, where
appropriate to ensure that they are being used and recorded effectively for the benefit of the customer.

Working in a way that also considers the overall financial wellbeing of the
organisation.

To ensure adequate supply of resources i.e. PPE, equipment and stationery across services through appropriate stock checks and positive liaison with office administrators.

Quality / Monitoring

A key part of the Team Manager’s role is monitoring the quality of the service
provided to each person, there are key areas that they will look at and monitor, both by audits and regular supervision with the Team Leaders and meeting the people who use our services.

To assist the Registered Operations Manager in conducting service checks, H&S checks, medication audits and competencies. Identifying and recording actions with clear timeframes and follow up visits.

Finance management within the people’s budget, expenses and their personal
money, if appropriate.

Ensure that the support team understand the people’s plans and working policies ensuring they are being followed in all areas that are needed for each person.

Considering risk management and promoting positive risk taking to ensure that, the person is not being overprotected or that unnecessary risks are being taken.

To ensure people are Safeguarded at all times and raise Safeguardings through appropriate channels as and when required.

Monitoring that the people’s support team is attending training and that their training needs, induction, etc., are being carried out and they have the opportunity to attendnecessary training.

Ensuring that each person and the team are safe, and that Health and Safety is
being considered in relation to each individual.

Obtaining regular feedback from people and their circles of support to ensure quality service provision and taking timely action where required.

To ensure CQC compliance across the organisation and participate in the
organisational quality assurance processes.

QUALIFICATIONS:

Level 3 diploma in Health and Social Care Required and willingness to work towards a level 5

REPORTS TO:

Registered Operations Manager

ACCOUNTABLE TO:

Head of Operations & Founder

This job description is not exhaustive and should be taken only as a general
outline of the duties of the post holder. It may be reviewed and varied
periodically with due notice.