What is your relationship to the person supported?
How long has your loved one been receiving support from iDirect?
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How satisfied are you with the overall quality of care and support provided? (1 = Very Satisfied, 5 = Very Dissatisfied)
The support team understand your loved one's needs and preferences.
Please explain your response
iDirect support your loved one to achieve good outcomes.
Please explain your response
iDirect are approachable and easy to talk to when you have questions or concerns.
Please explain your response
iDirect are proactive in ensuring the safety and well-being of your loved one.
Please explain your response
iDirect empower people to be active within their local communities.
Please explain your response
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Purpose Does the support help your loved one to explore interests, contribute to community, or pursue meaningful goals?
Please explain the reasons for your response
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Freedom Is your loved one actively supported to make their own choices and take informed risks?
Please explain the reasons for your response
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Money Is your loved one supported to understand, access, and make decisions about their money in a way that meets their needs? (1 = Excellent support, 5 = Poor support)
Please explain the reasons for your response
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Help The support team demonstrate the skills, values, and flexibility needed to provide personalised support.
Please explain the reasons for your response
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Home Is your loved one supported to feel at home – in a place that reflects their choices, identity, and belonging?
Please explain the reasons for your response
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Life Your loved one is supported to live a life that reflects their interests, identity, and goals. (1 = Excellent, 5 = Poor)
Please explain the reasons for your response
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Love Does the support help your loved one maintain and build loving, trusting, and valued relationships?
How could we better support their social connections?
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What does iDirect do well?
What areas could iDirect improve?
iDirect support people to live a life they have reason to value.
Please explain the reasons for your response
How likely are you to recommend iDirect?
Any other comments or suggestions?
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Optional: Share your contact details if you'd like us to follow up
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