We will only work with a limited number of people in South West England to ensure excellent quality of service. It is important that management colleagues know the individuals and the important people in their lives and work closely with frontline colleagues at all times.

As a management team, we continuously ask how we know things are happening in ways they should? In order to make sure they are, we do the following things:

Regular Service Checks with each person who is supported

Check the charts that the person has for example, activity planners and food charts

Attendance at Team Meetings

Medication Audits

Provide open access to the management team

Reviews of incidents, accidents, ABC records and reports of concern

Read the daily records from each service every month and question anything that doesn’t match the plan

Provide 24 hour on call including bank holidays and weekends

iDirect has developed its own bespoke application to record, analyze and learn from the information we capture. This has improved productivity and efficiency by freeing up the team to spend quality time with the people we support.

Care Quality Commission (CQC)

We are registered with the Care Quality Commission (CQC) for Personal Care in two locations. CQC inspect us on a regular basis this can be announced or unannounced. They are always keen to get feedback and information from people who use iDirect or have contact with us if you would like more information we have leaflets and contact information at the office or you can access CQC Website

Complaints, Compliments & Comments

We always welcome feedback both positive and people suggesting ways we can improve. To provide feedback you can

Write to:

West Dorset Office:
21 Great Cranford Street,
Poundbury, Dorchester DT1 3SQ
Phone : 01305 259 075

East Dorset, Hampshire and Wiltshire Office:
Unit D7, Arena Business Centre, 9 Nimrod Way,
Ferndown, BH21 7UH
Phone : 01202 076 688
Email : info@idil.co.uk

Wiltshire Local Office:
Suite 26, Portway Centre, Old Sarum Park,
Salisbury, Wiltshire, SP4 6EB
Phone: 01722 435 622

If we have really got things wrong you can use our complaints policy to make a formal complaint. Please contact our offices for a copy of the same.