What is your professional role?
How frequently do you interact with our service?
Which sector do you work in?
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How would you rate the overall quality of care and support provided by our service? (1 = Excellent, 5 = Poor)
Please explain your rating
Does our service promote real control, self-advocacy, and decision-making for the people we support?
Please explain your response
How effectively do we collaborate with you to support individuals? (1 = Extremely effective, 5 = Not effective)
Please explain your response
Are there any barriers you experience when working with iDirect?
How would you describe the responsiveness of our team to concerns or inquiries? (1 = Excellent, 5 = Poor)
Please explain your response
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Purpose Does the support help people to explore interests, contribute to community, or pursue meaningful goals?
Please explain the reasons for your response
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Freedom Are people actively supported to make their own choices and take informed risks?
Please explain the reasons for your response
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Money Are people supported to understand and control their money in a way that meets their needs? (1 = Excellent support, 5 = Poor support)
Please explain the reasons for your response
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Help Do our colleagues demonstrate the right values, skills, and flexibility to offer personalised support?
Please explain the reasons for your response
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Home Does our support help people feel truly at home – with comfort, identity, and belonging at the centre?
Please explain the reasons for your response
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Life Do our services support people to lead fulfilling lives that reflect their choices, culture, and aspirations? (1 = Excellent, 5 = Poor)
Please explain the reasons for your response
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Love Do we support people to build and maintain valued, reciprocal relationships that matter to them?
How could we better support social connections?
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What is one thing iDirect does well as a service provider?
What is one area where iDirect could improve?
Any other comments or recommendations?
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Optional: Share your contact details if you'd like us to follow up
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