Family Survey – Your insights matter to us.

This short survey helps us understand how well we support your loved one and how we can continue improving together. There are just six simple questions, and any comments you add are completely optional. Thank you for taking the time to share your views.

1. What is your relationship to the person supported?

If Other, please specify

2. How long has your loved one been receiving support from iDirect?

3. How satisfied are you with the overall quality of support your loved one receives? (1 - 5 — 1 = Very satisfied, 5 = Very dissatisfied)

Optional comment

4. The support team understand your loved one's needs and preferences. (1 - 5 — 1 = Strongly agree, 5 = Strongly disagree)

Optional comment

5. iDirect’s support helps your loved one achieve meaningful outcomes (e.g., choice, independence, relationships, purpose). (1 - 5 — 1 = Strongly agree, 5 = Strongly disagree)

Optional comment

6. iDirect are approachable and responsive when you have questions or concerns. (1 - 5 — 1 = Strongly agree, 5 = Strongly disagree)

Optional comment

7. iDirect ensure the safety and wellbeing of your loved one. (1 - 5 — 1 = Strongly agree, 5 = Strongly disagree)

Optional comment

8. To what extent does iDirect’s support help your loved one feel included, connected, and part of their community? (1 - 5 — 1 = Strongly agree, 5 = Strongly disagree)

Optional comment

9. Anything else you would like to share?

Optional: Contact details if you would like us to follow up (optional)