What is your relationship to the person supported?

How long has your loved one been receiving support from iDirect?

How satisfied are you with the overall quality of care and support provided?

The support team understand your loved one's needs and preferences.

iDirect support your loved one to achieve good outcomes.

iDirect are approachable and easy to talk to when you have questions or concerns.

iDirect are proactive in ensuring the safety and well-being of your loved one.

iDirect empower people to be active within their local communities.

Purpose — Does the support help your loved one to explore their interests, contribute to their community, or pursue goals that matter to them?

Please explain the reasons for your response

Freedom — Is your loved one actively supported to make their own choices and take positive risks?

Please explain the reasons for your response

Money — Is your loved one supported to understand, access, and make decisions about their money in a way that is tailored to their skills and abilities?

Please explain the reasons for your response

Help — The support team demonstrate the skills, values, and knowledge needed to provide personalised support.

Please explain the reasons for your response

Home — Is your loved one supported to feel at home – in a place that reflects their choices, identity, and sense of belonging?

Please explain the reasons for your response

Life — Your loved one is supported to live a life that reflects their interests, identity, and goals.

Please explain the reasons for your response

Love — Does the support help your loved one maintain and build loving, trusting, and valued relationships?

How could we better support their social connections?

What does iDirect do well?

What areas could iDirect improve?

iDirect support people to live a life they have reason to value.

Please explain the reasons for your response

How likely are you to recommend iDirect?

Any other comments or suggestions?