iDirect was set up with people at the heart of it and we believe we are a values led organisation, but what does this mean?

For our customers we will:

• Listen to you
• Support you to achieve your goals in life
• Ensure you are at the centre of your chosen support team
• Support you to maintain and develop relationships
• Assist you to explore and access your community
• Continually review your support and enable you to change things, where needed
• Ensure you are aware of your rights both as a customer and as a citizen
• Be open and honest when we make mistakes

For our staff we will:

• Listen to you
• Support you in developing your career in health and social care
• Provide training to enable you to do your job safely and to the best of your ability
• Recognise you as part of a team
• Treat you fairly
• Respect your work/life balance
• Provide on-call support 24/7 by someone who knows the person that you are supporting